0tk10 Privacy Policy — How We Handle Your Data

0tk10 ("we", "us", "Platform") is committed to protecting the privacy and personal data of all users ("Player", "you") who access and use the 0tk10 platform at https://0tk10.bet. This Privacy Policy explains in clear terms what personal information we collect, the purposes for which we use it, how we store and protect it, when and with whom we share it, how long we retain it, and what rights you have over your own data. Please read this Policy carefully before registering an account or submitting any personal information to 0tk10.

This Privacy Policy applies to all information collected through the 0tk10 website and any related services, promotions, or communications. By registering an account or using the 0tk10 platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree to the terms of this Policy, you should not use the 0tk10 platform.

1. Information We Collect

0tk10 collects personal information from you in three ways: information you provide directly when registering or using the platform, information generated automatically through your use of the platform, and — in limited circumstances — information obtained from third-party verification partners. The categories of personal information collected are described below.

Account Registration Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify that you meet the 21+ age requirement).
• Mobile phone number registered in Bangladesh (used for OTP authentication and account recovery).
• Email address (used for account notifications, transaction receipts, and support communications).

Financial and Transaction Data

• Payment method details — the mobile financial service account identifier (e.g., your bKash, Nagad, or Rocket number) or bank account reference used for deposits and withdrawals. 0tk10 does not store full card numbers or full bank account numbers.
• Transaction history — a record of all deposits, withdrawals, and bet settlements associated with your 0tk10 account, including timestamps, amounts, and transaction reference numbers.
• Bonus and promotional activity records, including which offers were claimed, wagering requirement progress, and any bonus forfeiture events.

Automatically Collected Technical Data

• Device information including device type, operating system version, browser type and version, and screen resolution. This information is used for platform optimisation and fraud detection.
• IP address and approximate geographic location at the time of each login and each transaction. This data is used to detect unusual account activity, prevent unauthorised access, and comply with geographic access restrictions.
• Session activity data including pages visited, games played, bet amounts, game round outcomes, session start and end times, and clickstream data within the platform. This data is used to improve platform usability, detect problem gambling patterns, and comply with responsible gaming obligations.

2. How We Use Your Information

0tk10 uses the personal information we collect for the following specific and lawful purposes. We do not use your data for any purpose that is incompatible with the purposes listed below.

• Account creation, verification, and management — to establish and maintain your 0tk10 player account, verify your identity and age, and manage your account settings and preferences.
• Payment processing — to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladesh bank transfers, and to maintain accurate records of all financial transactions on your account.
• Platform delivery and improvement — to provide access to casino games, sports betting markets, live dealer games, and other platform features, and to monitor and improve platform performance, reliability, and user experience for players in Bangladesh.
• Fraud prevention and security — to detect and prevent fraudulent transactions, account takeovers, money laundering, underage gambling, and the use of automated tools or bots on the platform.
• Responsible gaming compliance — to monitor gameplay patterns for signs of problem gambling behaviour, to apply self-imposed deposit limits and self-exclusion restrictions, and to provide responsible gaming communications where appropriate.
• Customer support — to respond to your account queries, resolve disputes, process complaints, and maintain a record of support interactions for quality assurance purposes.

3. Legal Basis for Processing Your Data

0tk10 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity involved.

• Contractual necessity — processing your account registration data, transaction data, and KYC documentation is necessary to perform the contract between you and 0tk10 (i.e., to deliver the platform services you have signed up for).
• Legal obligation — retaining transaction records, processing KYC documentation, and applying responsible gaming controls are required by applicable financial regulations and anti-money-laundering obligations.
• Legitimate interest — processing technical and session data for fraud detection, platform security, and responsible gaming monitoring represents a legitimate interest of 0tk10 that does not override your fundamental privacy rights.
• Consent — where we send you marketing communications (email or SMS) about 0tk10 promotions, we do so on the basis of your consent, which you may withdraw at any time.

4. Data Sharing and Disclosure

0tk10 does not sell, rent, or trade your personal data to third parties for commercial purposes. We share your personal information only in the limited circumstances described in this section, and only to the extent necessary for the stated purpose.

Payment Processing Partners

When you make a deposit or request a withdrawal, your payment details are shared with the relevant payment service provider (bKash, Nagad, Rocket, Upay, or your bank) to the extent necessary to complete the transaction. 0tk10 does not store full mobile financial service PINs or bank account passwords. Payment partners process your data in accordance with their own privacy policies.

Game and Technology Providers

To deliver live casino games and sports betting services, certain session and technical data (such as your session token, game round ID, and bet amounts) is shared with licensed game providers such as Evolution Gaming, Pragmatic Play, Spribe, and Ezugi. These providers use this data solely to deliver the game experience and are contractually bound to handle it securely and in accordance with applicable data protection standards.

Legal and Regulatory Disclosure

0tk10 may disclose your personal data to law enforcement agencies, financial intelligence units, regulatory bodies, or courts of competent jurisdiction where we are legally required to do so — for example, in response to a valid court order, subpoena, or statutory reporting obligation. We will notify you of such disclosure where permitted by law.

5. Payment Data and Financial Information

All financial data transmitted between your device and 0tk10 is encrypted using SSL (Secure Sockets Layer) technology. 0tk10 does not store complete mobile wallet PINs, full bank account numbers, or card numbers. We retain only the minimum financial identifiers required to process and reconcile transactions, fulfill KYC obligations, and resolve payment disputes.

Transaction records are retained for a minimum of five years from the date of the transaction in order to comply with applicable financial record-keeping obligations. After this retention period, financial records are securely deleted or anonymised. You may request a summary of your transaction history at any time by contacting [email protected].

6. Cookies and Tracking Technologies

0tk10 uses cookies and similar tracking technologies on the platform to support essential platform functionality and to improve the user experience. We use the following categories of cookies.

• Strictly necessary cookies — these are required for the platform to function. They include your login session token, account authentication state, and security tokens. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies — these remember your platform preferences such as preferred language, display settings, and recently viewed game categories to personalise your experience on return visits.
• Analytics cookies — these help us understand how players navigate the platform, which games are most popular, where users encounter usability issues, and how platform performance can be improved. These analytics are aggregated and do not identify individual players by name.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling functional or analytics cookies may affect certain platform features. Strictly necessary cookies cannot be disabled without impacting your ability to log in and use the platform.

7. Data Retention

0tk10 retains your personal data only for as long as is necessary to fulfil the purposes described in this Policy, or for as long as is required by applicable law — whichever period is longer. Account data (registration details, KYC documents, and transaction records) is retained for a minimum of five years following account closure to meet financial record-keeping and anti-money-laundering obligations. Session and technical data logs are retained for a shorter period of up to 12 months unless a specific compliance investigation requires longer retention.

When your personal data is no longer required for any legitimate purpose, 0tk10 will securely delete or irreversibly anonymise it. Anonymised data (data from which all personally identifying information has been removed) may be retained indefinitely for statistical and platform improvement purposes, as it no longer constitutes personal data.

8. Data Security

0tk10 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following measures.

• SSL/TLS encryption — all data transmitted between your device and the 0tk10 platform is encrypted in transit using industry-standard SSL/TLS protocols, preventing interception by third parties.
• Access controls — access to personal data held in 0tk10's systems is restricted to authorised personnel only, on a strict need-to-know basis. All internal data access is logged and audited.
• Encrypted data storage — personal data at rest is stored using encrypted storage systems. Sensitive identifiers such as KYC document references and payment account identifiers are stored in encrypted form.
• Fraud monitoring — automated systems continuously monitor account activity and transaction patterns for signs of unauthorised access, account takeover, or financial fraud. Suspicious activity triggers immediate security review.

9. Your Data Rights

0tk10 respects your rights over your personal data. You may exercise any of the following rights at any time by contacting our support team. We will respond to all valid data rights requests within a reasonable timeframe.

• Right of access — you have the right to request a copy of all personal data that 0tk10 holds about you, together with an explanation of how it is being used.
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
• Right to erasure — in certain circumstances, you have the right to request deletion of your personal data. This right is subject to our legal retention obligations; we cannot delete data that we are legally required to retain (e.g., financial transaction records).
• Right to restriction — you may request that we restrict the processing of your personal data in certain circumstances, such as while a rectification request is under review.
• Right to withdraw consent — where we process your data on the basis of your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact our support team at [email protected]

10. Children's Privacy

The 0tk10 platform is strictly intended for adults aged 21 and above. 0tk10 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21 — whether through a misrepresentation of age during registration or any other means — we will immediately suspend the associated account, delete all personal data collected from that individual, and refund any remaining account balance to the payment method used for the most recent deposit, net of any withdrawals already processed.

11. Changes to This Privacy Policy

0tk10 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make material changes to this Policy, we will update the "Last updated" date at the top of this page. We encourage you to review this Policy periodically. Your continued use of the 0tk10 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated Policy.

12. Contact Us About Your Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 0tk10 handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

Data enquiries email: [email protected]